TrueOcean

Due to an ssh log on the host machine it <b>can</b> happen that due to security reasons an SFTP connection is rejected. In this case there are two options:

Recreate the SFTP upload/share: Note the new credentials then need to be shared again.

Clean up the log using the following command:

1. Linux systems, or subsystems, or macOS**:** <code>cmd</code> <code>ssh-keygen -R [ip]</code> [ip] is the IP of the SFTP credential provided
2. For Windows systems the behavior was not observed yet.

1. Recreate the SFTP upload/share: Note the new credentials then need to be shared again.
2. Clean up the log using the following command:
   1. Linux systems, or subsystems, or macOS**:** <code>cmd</code> <code>ssh-keygen -R [ip]</code> [ip] is the IP of the SFTP credential provided
   2. For Windows systems the behavior was not observed yet.

Why is my SFTP connection rejected?

Find answers and get help from Intercom Support and Community Experts

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